Sporting venues face unique hospitality challenges
Long wait times
Lining up, ordering, and waiting for food & drinks leads to patrons missing out on the big moments
Customer → Vendor Distance
Patrons may find themselves a long way from the canteen with no idea what's on the menu
Short breaks in play & Large Queues
There are small windows of opportunity to serve a large percentage of orders. Extended queues discourage even the hungriest of patrons
COVID-19
Due to isolation requirements, staff shortages are increasingly likely. Crowding the canteen also makes it difficult to comply with social distancing and COVIDSafe requirements
the DUCK Solution
For the Patron
For the Vendor
For the Patron
Supporters scan a branded QR code using a smartphone, with no app needed.
They view an easy-to-use menu and select their menu items.
They are offered up-sells, popular combinations and the option to tip/donate.
The order is placed, paid for, and sent directly to the canteen staff.
The supporter receives an sms once the order is ready for collection.
For the Vendor
Menu Editor
Easily add and update menu items, categories, popular combinations and prices in real time
Order Manager
Orders are sent directly to your tablet/laptop. Notify your customers their order is ready with the tap of a button
Customer Data
Easily access your customer database and market your upcoming events and offers directly. Send a link to patrons at your ground and see instant sales.
Plan for Success
SMS marketing boasts a 98% open rate, beating email and push notifications by a great margin.
upgrade your venue
Demonstrate to stakeholders that your venue operates with the highest level of professionalism
Order from Everywhere
Your unique QR Code can be placed anywhere, allowing you to promote your menu and capture sales from the most remote areas of your venue.
Marketing Opportunities
Utilise timed discounts and SMS marketing to encourage patrons to keep coming back for more.
Substantial reduction in wait time
Without needing to line up to order, and with no need to wait at the canteen, patrons can spend more time watching the game
Larger Orders
Easy up-selling will substantially increase your average order spend. A tip button will encourage donations after every order.
Know your supporters
Gain detailed insight into your supporters spending habits and tailor your food & beverage offering accordingly.
85% of fans prefer mobile ordering
COVID has made technology more prevalent in every day life, and fans have become accustomed to the conveniences technology can bring.
